These rules are established in accordance with Article 10 of the Terms and Conditions for Accommodation to ensure a safe and comfortable stay for all guests. Failure to comply with these rules may result in the termination of the accommodation contract pursuant to Article 6.
１．Prohibited Actions
For safety, comfort, and fire prevention, the following actions are strictly prohibited within the hotel and guest rooms:
【Fire Prevention & Safety】
- Using heating appliances, cooking devices, irons, or any open flames / heat-generating equipment in guest rooms.
- Smoking (including e-cigarettes and heated tobacco) anywhere inside the building or guest rooms. The hotel is 100% NON-SMOKING.
- Throwing objects from windows/balconies or displaying items that damage the hotel’s appearance.
- Leaving luggage or belongings in hallways or near emergency exits, obstructing evacuation routes.
【Guest Room Usage】
- Using room facilities or amenities for anything other than their intended purpose, or moving, modifying, or removing them without permission.
- Improper garbage disposal or leaving excessive trash causing damage or foul odors.
- Leaving guest room doors unlocked while away.
【Visitors & Access】
- Inviting or allowing unregistered guests into guest rooms or residential areas. Visitors are restricted to brief meetings in common areas only.
- Sharing entrance PIN codes, QR codes, or access credentials with third parties.
【Noise & Nuisance Control】
- Making excessive noise, playing loud music/TV, or causing discomfort to other guests. Strict QUIET HOURS are enforced from 10:00 PM to 7:00 AM.
- Gambling, immoral acts, or activities disruptive to public order.
- Using guest rooms or the lobby as an office, business venue, or commercial location.
- Distributing commercial flyers, selling goods, or conducting filming/streaming without prior permission.
【Prohibited Items】
- Animals or pets (excluding certified service dogs).
- Explosives, volatile oils, or flammable materials.
- Items emitting severe odors, or illegal firearms, swords, and weapons.
２．Check-In & Check-Out Protocols
- Check-In: Please complete self-check-in via the terminal or online system, registering all required guest details under Article 7.
- Check-Out: Check-out is completed by locking your room door by 11:00 AM (or specified plan time). PIN codes and QR codes will automatically expire at check-out.
- Keyless Access Security: Guests are fully responsible for the secure management of their PIN codes and credentials.
３．Luggage & Personal Belongings Liability
- Guests are responsible for managing their own cash and valuables. The hotel does not offer counter storage or safe deposit services.
- The hotel assumes no liability for loss or theft resulting from guest negligence.
- Unclaimed items will be kept for 14 days before being handled according to the Lost Property Act (perishable foods and hygiene items will be disposed of immediately).
４．Emergency & Trouble Response
- Emergencies (Fire, Medical, Crime): Please dial 119 (Fire/Ambulance) or 110 (Police) directly using your mobile phone.
- After reporting to authorities, notify the hotel emergency contact listed in your room directory.
- Facility Issues: For non-emergency repairs or inquiries, please contact management through the designated online communication portal.
５．Natural Disasters & System Outages
Facilities or services may be partially or fully suspended due to force majeure events (earthquakes, severe snowstorms, power/water outages, fires). Guests must follow instructions from staff and local authorities.
６．Property Damage & Liability
Guests will be held financially responsible for any loss, damage, or contamination of hotel property caused intentionally or by negligence.
７．General Provision
Any matters not specified in these rules shall be governed by the Accommodation Terms and Conditions and applicable laws.