Terms & Conditions for Accommodation Contracts

Chapter 1: General Provisions

Article 1 (Scope of Application)

1. Accommodation contracts and related agreements entered into between Hotel Lighthouse Otaru (hereinafter referred to as ‘the Hotel’) and the guest shall be governed by these Terms and Conditions. Any matters not provided for herein shall be governed by laws, regulations, or generally accepted practices.
2. If the Hotel enters into a special agreement with the guest that does not violate laws or customs, such special agreement shall take precedence over the provisions of these Terms and Conditions.
3. If a guest applies for an accommodation contract via the Hotel’s official website, Online Travel Agencies (OTAs), or other reservation channels, and the terms displayed on such channels (plans, rates, cancellation fees, payment terms) differ from these Terms, the conditions displayed at the time of booking shall prevail. However, basic facility operational rules shall be governed by these Terms and the House Rules.

Article 2 (Application for Accommodation Contract)

A person requesting to enter into an accommodation contract with the Hotel shall provide the following details:

1. Guest name(s) and contact information
2. Date of stay and estimated time of arrival
3. Accommodation fees (in principle, based on the basic rates specified in Table 1)
4. Other details deemed necessary by the Hotel

Article 3 (Establishment of Accommodation Contract)

1. An accommodation contract shall be deemed established when the Hotel accepts the application. However, this shall not apply if the Hotel proves that it did not accept the application.
2. When an accommodation contract is established, payment methods and timing shall follow the conditions displayed at the time of booking or designated by the Hotel.

Article 4 (Refusal to Enter into Accommodation Contract)

The Hotel may refuse to enter into an accommodation contract under any of the following circumstances:

1. When the application does not comply with these Terms and Conditions.
2. When no rooms are available due to full occupancy.
3. When the applicant is deemed likely to act in violation of laws, public order, or good morals.
4. When the applicant exhibits behavior that causes significant disturbance to other guests.
5. When the applicant is clearly identified as a patient or carrier of a specified infectious disease under the Hotel Business Act.
6. When violent demands or unreasonable burdens exceeding normal scope are made to the Hotel or staff.
7. When the applicant repeatedly makes unreasonable demands that impose excessive operational burdens and severely disrupt service provision to other guests.
8. When the Hotel is unable to provide accommodation due to natural disasters, facility malfunctions, or other unavoidable causes.
9. When permitted under applicable laws, local prefectural (Hokkaido) or municipal (Otaru) ordinances.
10. When the applicant belongs to organized crime groups, gang members, anti-social forces, or associated legal entities under Japanese laws.

Chapter 2: Cancellation of Contract

Article 5 (Guest’s Right to Cancel Contract)

1. The guest may cancel the accommodation contract using the method specified by the Hotel or the booking platform used.
2. If the guest cancels all or part of the contract, cancellation fees (penalty) will be charged as outlined in Table 2.
3. Specific cancellation criteria, timing, and conditions displayed at the time of booking shall take precedence.

Article 6 (Hotel’s Right to Cancel Contract)

1. The Hotel may cancel the accommodation contract under the following conditions:
   1. If any cause listed in Article 4 is discovered during the stay.
   2. If the guest fails to comply with the House Rules established by the Hotel.
   3. If the guest violates fire safety rules, including smoking in non-designated areas (including e-cigarettes/heated tobacco).
   4. If the guest commits assault, threats, extortion, or abusive behavior toward the Hotel or staff.
   5. If the guest engages in customer harassment or unreasonable demands toward the Hotel or staff.
   6. If the room is occupied by more people than registered, or if false information was provided during booking.
   7. When applicable under local government ordinances.
   8. When accommodation cannot be provided due to force majeure events (natural disasters, system failures, etc.).
2. If the Hotel cancels the contract under the above provisions, fees for services not yet rendered will not be charged.

Chapter 3: Registration and Room Usage

Article 7 (Registration of Accommodation)

On the day of stay, guests must register the following information at the front desk or via the self-check-in terminal:

1. Guest name, age, gender, address, and occupation
2. For non-Japanese nationals residing outside Japan: Nationality, passport number, port/date of entry, and passport photo/scan verification
3. Departure date and scheduled departure time
4. Other details deemed necessary by the Hotel

Article 8 (Occupancy Hours of Guest Rooms)

1. Guests may occupy rooms from 3:00 PM to 11:00 AM the following morning, unless otherwise specified in the accommodation plan.
2. The Hotel may allow extended room usage beyond the above hours for an additional charge:

1. Until 12:00 PM (Noon): JPY 2,000
2. Until 1:00 PM: JPY 4,000

*Extensions beyond 1:00 PM depend on room availability and may incur full one-night charges.

Chapter 4: Rates, Liability, and House Rules

Article 9 (Payment of Accommodation Fees)

1. Breakdown of total accommodation fees shall follow Table 1.
2. Fees shall be paid by credit card or other methods accepted by the Hotel at arrival/online booking or when requested by the Hotel.
3. Accommodation fees remain payable even if the guest voluntarily chooses not to occupy the room after it has been made available.

Article 10 (Compliance with House Rules)

Guests must comply with all House Rules established by the Hotel while on property premises.

Article 11 (Liability of the Hotel)

The Hotel shall compensate the guest for damages caused by non-performance of accommodation contracts, unless such damage is not attributable to the Hotel’s fault.

Article 12 (Handling Inability to Provide Contracted Rooms)

1. When unable to provide the contracted room, the Hotel shall, with the guest’s consent, arrange alternative accommodation under similar conditions.

2. If alternative accommodation cannot be arranged, the Hotel shall pay a compensation fee equivalent to the cancellation fee. However, no compensation fee will be paid if the inability is not attributable to the Hotel’s fault.

Article 13 (Storage and Custody of Luggage and Belongings)

1. If guest luggage arrives before check-in, the Hotel will store it only if prior approval was granted.
2. If personal belongings or luggage are left behind after check-out, the Hotel will store them for up to 14 days from discovery before handing valuables over to the local police and disposing of other items. Perishable items, hygiene products, foods, and newspapers will be disposed of immediately.

Article 14 (Responsibility for Parking)

When guests use the hotel parking facilities, the Hotel provides space and is not liable for vehicle management or theft, except in cases of intentional misconduct or gross negligence by the Hotel.

Article 15 (Liability of the Guest)

1. If the Hotel suffers damage due to intentional acts or negligence by the guest, the guest shall compensate the Hotel for all incurred damages.
2. Damages include reasonable costs for repair, replacement, deep cleaning, odor elimination, and restoring the property.

Article 16 (Governing Law and Jurisdiction)

1. All disputes arising from these Terms shall be resolved in Japanese courts having jurisdiction over the Hotel location (Otaru Summary Court or Sapporo District Court) under Japanese law.
2. In the event of any discrepancy or conflict between the Japanese version of these Terms and any translated versions, the Japanese version shall prevail in all respects.

Attached Table 1: Breakdown of Accommodation Fees (Ref. Article 9)

A. Total Amount Payable:	(1) Basic Accommodation Fee
	(2) Extra Charges (Parking fees, etc.)
	(3) Taxes (Consumption tax, local accommodation taxes, etc.)

Attached Table 2: Cancellation Fees / Penalty (Ref. Article 5)

Cancellation Notification Date	Penalty Percentage (of Basic Rate)
7 Days to 2 Days Prior	20％
Day Before Accommodation	80％
Day of Accommodation	100％
No-Show (Cancellation Without Notice)	100％

*If separate cancellation terms are presented on specific booking channels or plans, those terms shall take precedence.