Hotel Lighthouse Otaru (hereinafter ‘we’ or ‘the Hotel’) recognizes the importance of protecting our guests’ personal information and is committed to managing and handling it with the utmost care.
Definition of Personal Information
Personal information refers to information that can identify a specific individual, including but not limited to name, address, telephone number, and email address.
Collection of Personal Information
We collect personal information in the following situations:
- When making a reservation or inquiry
- When using or requesting hotel services
Purpose of Use
Personal information provided by guests will be used for the following purposes:
1．Managing bookings, responding to inquiries, and contacting guests regarding their stay or facility use
2．Sending service updates and informational notices (via email, etc.)
3．Creating statistical data processed so that individuals cannot be identified, to improve our services
4．Complying with legal obligations under applicable laws and regulations
*If personal information is to be used outside these purposes, we will obtain prior consent from the guest.
Disclosure and Provision to Third Parties
We will not disclose or transfer personal information to third parties except in the following cases:
1．With prior consent from the guest
2．When requested by courts, police, or other public authorities in accordance with laws and regulations
Security Management
We implement appropriate security measures to strictly protect personal information against unauthorized access, loss, alteration, or leakage.
Contact for Inquiries
For inquiries regarding our Privacy Policy, please contact:
2-8-15 Wakamatsu, Otaru, Hokkaido 047-0017, Japan
Sansyo Co., Ltd.
Tel: +81-134-23-1181
Fax: +81-134-27-2143